Call Center Services Representative 3

Job description

DatamanUSA is looking for a Call Center Services Representative 3 for our direct client based in TX. This is a great opportunity for someone who is a quick learner with excellent people skills.

Job Details:
Job Title: Call Center Services Representative 3
Location: Irving, TX
Duration: 12 months

Basic Qualifications:
) High school diploma/GED or bachelor's degree + 5 years relevant experience.
) Experience in an HR shared services or call center environment.
) Proficiency with AI driven chat bots, voice assistants, and robotic process automation (RPA) solutions.
) Utilization of case-management or ticketing systems in a high-volume support environment.
) Advanced Microsoft Office skills (Excel, Word, PowerPoint).
) Strong analytical, problem-solving, and troubleshooting skills.
) Excellent verbal and written communication skills with the ability to interact effectively across all organizational levels.
) Demonstrated ability to manage sensitive or difficult situations with professionalism and discretion.
) Advanced proficiency in Microsoft Office applications including Excel, Word, and PowerPoint.

Preferred Qualifications:
) Strong knowledge of or experience with Service Now and Workday tools.
) Strong knowledge of Human Resources and/or Shared Services practices.
) General knowledge of Payroll and Timekeeping.
) General knowledge of Travel and expense reporting.