Plumbing Trade Manager

Job description

Step into a pivotal leadership role with our dynamic team as a Plumbing Trade Manager for Blaze Air Heating, Cooling, Electrical Plumbing Generators. This exciting opportunity is perfect for a plumbing expert with a flair for management and a passion for driving sales. You will be at the helm of our operations, ensuring we deliver exceptional and efficient services that delight our customers. With your industry knowledge, you'll lead a team of professional service plumbers, manage resources, and propel our success. If you're a proactive problem solver with a proven track record in service management, we want to hear from you. Join us and elevate your career while steering our plumbing services to new heights!

Benefits:

Paid Weekly & Paid Training
Medical, Dental, Vision Insurance
Health Savings Account
Short & Long Term Disability
Company Paid Life Insurance
PTO including vacation and holiday
Matching 401(k) or Roth IRA
Company Truck, Gas Card, Tablet, and Uniform
On-going training & development, plus growth opportunities

What You Will Do:

Strategically oversee departments' performance to coach and support Managers and all reporting members for improvement
Lead and develop technicians on how to address member needs as well and provide industry leading customer service to our customers
Work closely with technicians, installation department, sales, dispatch, warehouse, and any other department necessary to ensure timely and accurate service to customers in accordance with company standards and procedures
Must address escalated customer issues and ensure effective and long-term problem resolution
Monitors and acts on the department's projected and forecasted performance goals to achieve or exceed expectations
Provides regular feedback to Operation Manager on departments' performance
Provides consistent and accurate feedback, encouragement, support, professional development, and coaching to all Technicians
Plans, develops, and leads facilitation of the weekly technician meetings with appropriate, positive, and balanced content
Ensures that safety topics are incorporated into one-to-one coaching conversations, weekly meetings, and training sessions
Maintains an overall positive culture and team morale while ensuring that every employee is living the company's core values for each individual they interact with
Updates knowledge by participating in educational opportunities at Blaze Air or individual training including reading professional publications
Must be able to maintain professional conduct in all work situations, uphold a well-groomed appearance, and adapt well to all types of working conditions

What You Need:

At least 5 years of Plumbing experience, 3 years minimum managing a plumbing team
Exceptional customer service skills
Ability to analyze data for trends, devise creative solutions, exercise independent judgment, and make appropriate decisions that impact outcomes
Keen ability to work accurately, efficiently, and manage multiple tasks
Proven ability to gain the buy-in of teams to company values, safety procedures, and overall policies
Must be familiar with using technology systems in an office environment.
Excellent oral and written communication, interpersonal, and presentation skills

Pay Range: $100,000 - $120,000 / yr